WARRANTY POLICY

SURFCITY CHROME warrants to the original owner that the chrome plating finish on one-piece aluminum wheels will not blister or peel under normal and intended use, for a period of one year from the date of original purchase. Aluminum parts will be warranted for a period of one year.  The warranty does not apply to previously plated items.    

We agree to repair, at our discretion, without charge to the customer, any plated finish that is determined to be defective. The repair or replacement does not include cost of installation, labor or freight cost of returning the product to SURFCITY CHROME facility.

This warranty does not transfer to the subsequent owner(s) of the product.
All returns must be accompanied by a Return Authorization form. Please call for assistance.
Products returned for warranty will be rejected for, but not limited to, the following:

  • Corrosion due to improper care

  • Bad casting or imperfections in material

  • Damage caused by neglect

  • Damage caused by improper installation

  • Damage caused by using abrasive, acid or other harsh cleaning methods

  • Damage caused by accident, curb damage, attempted theft or abnormal use

  • Orders must be accompanied by a packing list or order form. SURFCITY CHROME will not be liable for discrepancies in total parts counted or shipped if no customer inventory is provided.


Please note: Warranty applies to one-piece, cast aluminum wheels and aluminum parts only. We also offer a 90-day warranty on plating of plastic and magnesium parts.



TURNAROUND TIME:

SURFCITY CHROME makes every attempt to conform to current stated production times. Due to unique circumstances in the chrome plating process, we cannot guarantee lead times. Any quoted production time may vary.

If you have additional questions, please do not hesitate to contact us directly. Thank you.